Currently, we do not offer phone or video call support. By offering our support services exclusively online, we are able to keep them accessible and cost-effective.
You can get in touch with our Support Team at:
firstname.lastname@example.org. Please ensure you provide key details along with your question, such as which app you're using, your .myshopify.com URL (and password too, if the shop is locked for visiting customers) and any screenshots that may help us resolve your query as quickly as possible.
We aim to respond to all queries within 24 hours, but please allow for 1 to 2 working days for a response. Our support team is primarily based in the GMT timezone and is available during standard office hours, from Monday to Friday.
Our support covers queries about our apps' functionality and integration, help with configuring app settings and installation-help and addressing any observed bugs or integration issues.
It does not cover issues caused by third-party plugins, or those which fall under the scope of support of your theme developers, such as native theme settings and design-decisions. In these cases, or if the issue can be attributed to third-party functionality (including the Shopify Admin space), we will try to refer you to the best support source for your query.
For any general store-related questions such as how to create collections, upload products, add discount codes, etc. please contact Shopify Support directly or refer to the documentation available in the Shopify Help Center.